Ralston Williams Refunds Policy for Regular Price and Sale Price Merchandise
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We are sure you’ll love your garments and we want to encourage you to buy our clothes. So, if for some reason, upon receipt of regularly priced items, you are not happy or if the fit is not perfect, you can return the clothes to us, and so long as you’ve not worn the item and the tags remain attached, we’ll provide a full refund to you (via your credit card). You have 14 calendar days to try on the garment and decide if you want to keep it or return it. Send the merchandise to 1042 Bathurst Street, Rear Studio, Toronto, Ontario, M5R 3G7 and please email us a copy of the tracking number, if applicable. For sale items, it’s final sale but we’ll exchange items for a different size (if in stock) or offer a credit for a different item. Buyers wanting to return the sale merchandise do so at their own Canada Post shipping cost.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
Please do not hesitate to contact us if you have any questions about the garments or our fit. We want to do our best to help you get it right the first time. Don’t hesitate to reach out with any questions before you hit “buy”– call us at 1 416-624-6282 or email us at info@ralstonwilliams.com.