Ralston Williams Refunds Policy

We are sure you’ll love your garments and we want to encourage you to buy our clothes. So, if for some reason, upon receipt of regularly priced items, you are not happy or if the fit is not perfect, you can return the clothes to us, and so long as you’ve not worn the item and the tags remain attached, we’ll provide a full refund to you (via your credit card). You have 14 calendar days to try on the garment and decide if you want to keep it or return it. If you want to return your item, we’ll pay for the first return.  Please contact us to tell us that you will be returning your purchase, and we’ll send you a Canada Post pre-paid label for the return costs.  After the first free return, you’re responsible for any return shipping costs.  Send the merchandise to 36 Elgin Avenue, Toronto, Ontario, M5R 1G6 and please email us a copy of the tracking number, if applicable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Please do not hesitate to contact us if you have any questions about the garments or our fit. We want to do our best to help you get it right the first time. Don’t hesitate to reach out with any questions before you hit “buy”– call us at 1-888-647-2004 Or email us at info@ralstonwilliams.com.