Ralston Williams Privacy and Anti-Spam Policy
In Canada, privacy legislation has been enacted so that the person who owns the personal information (you) can decide what information you want to disclose and how that information will be used by the parties you disclose the information to (which may include Ralston Williams). Anti-Spam legislation has also been enacted to ensure that, so long as you are Canadian situated, you receive only those types of emails that you want to receive.
At Ralston Williams, we respect the applicable privacy and anti-spam legislation and your right to determine what personal information you will give to us and the type of information you want to receive from us. Our privacy practises are outlined in this document. It is long, but it tells you why we collect your personal information and how we’ll use it. Happy reading.
How do we Collect, Use and Protect your Personal Information?
Ralston Williams will only ask you for personal information which is relevant and necessary to allow us to provide you with information about our company and/or the products and services you want or may want to receive from us. If you choose not to give us some information, that’s ok, but we may then not be able to deliver all our products and services to you. We will only collect personal information about you that you give to us. If you give us your personal information (which includes your name and contact information) we will take steps to maintain its confidentiality and to protect the information from improper disclosure. We will not sell or trade that personal information for any commercial purposes. There may be some times when your personal information may need to be disclosed outside the company – but that would occur only in limited circumstances such as if we need to disclose your personal information in order to provide you with the services you expect from us (for example, we may provide your name and home address to a third party delivery service to send you clothes that you have ordered) or as may be required or permitted by law (for example, to collect a debt or to comply with a subpoena). If you have signed up to join our mailing list, we store our mailing list on MailChimp which, we are told, complies with PIPEDA in Canada and the EU privacy legislation in Europe.
Online, we do not collect information from you if you visit our website unless you voluntarily send us an email. For the Shopify store, if you buy online, all credit card info is retained by the credit card processor and is not provided to us in any event. Your contact info and order info is retained so that we can fulfill your order, and take steps to provide a positive shopping experience for you. If you ask us for information or provide your comments to us, we ask you to provide your name and email address so that we can respond to your inquiries. We also invite you to add your name to our mailing list so that we can keep you informed about our product launches, marketing news and general information about our company. If, online, you request to be on our mailing list, you will go through a “double click” process in which you will expressly agree that we can email you (using the contact information you provide to us) for these purposes.
We may at any time assign our rights and obligations under this policy, in whole or in part, without notice to you. We may also modify the terms of this policy, and if we do make amendments, we’ll post the revisions online and you should check the policy periodically so you know how we’ll use the personal information.
What does the Anti-Spam legislation mean for you?
The anti-spam legislation means that we will only send emails with your consent (express or implied) in the following cases:
- You have explicitly informed us that you would like to receive such messages (that is the double click process described above);
- You have an existing business or non-business relationship with Ralston Williams;
- Ralston Williams is responding to your inquiry or request for information;
- You have provided your e-mail address to us; or
- To communicate with you about your relationship with us
Use of Google AdWords Conversion-Tracking
Google Adwords & Facebook Pixel Retargeting
And what if you no longer want to receive information from Ralston Williams?
If you put your name on our mailing list, you can easily remove it by sending an email to firstname.lastname@example.org (please put “unsubscribe” in the Re line of your email), or by using the unsubscribe button when you receive an email from us. If you use the unsubscribe button, we’ll remove your name as soon as possible and not later than 10 business days after receiving your request. Notwithstanding any request to remove your name from our mailing list, we will continue to send you emails if they are related to business transactions.
Here’s How You Can Contact Us about Privacy
If you have any questions or concerns about your personal information or any privacy matters, we want to discuss your issues with you. Please contact us at email@example.com or call us at 1-888-647-2004. Alternatively, you can mail a letter to PO Box 83508, Avenue Road, Toronto, Ontario M5R 3T6.
Modified May 13, 2018